CCP6.5 Server Crashes when click Create user, Generate Time Ticket

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This topic contains 2 replies, has 1 voice, and was last updated by  kjyoun 2 weeks, 5 days ago.

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  • #289

    kjyoun
    Participant

    I have tested on multiple computers with different envs(Windows 10 home, pro, 7 pro) and all of those server was crashing and shuts down whole server program as soon as I click the create account or ticket button.

    I suspect that this is related to database but I was not able to confirm since I was not able to analyze the dmp file.

    Does anyone have similar issue and found way around to this?

    #290

    kjyoun
    Participant

    So I don’t know if these are helpful at all but below is the snippet of the windows error report file: Report.wer

    Sig[3].Name=Fault Module Name
    Sig[3].Value=MSVBVM60.DLL
    Sig[4].Name=Fault Module Version
    Sig[4].Value=6.0.98.15
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=49b01fc3
    Sig[6].Name=Exception Code
    Sig[6].Value=c000041d
    Sig[7].Name=Exception Offset
    Sig[7].Value=00087d13

    So it looks like error is coming from MS Visual Basic VM and it meant “STATUS_FATAL_USER_CALLBACK_EXCEPTION” when I looked up the exception code.

    I have total 4 report generated from one click of create user account. I will attach them here just in case if you want to take a look at it.

    https://ufile.io/hyztm

    Thanks in Advance!

    Jisoo

    #291

    kjyoun
    Participant

    Generating time ticket lead to C:\Windows\SysWOW64\user32.dll buffer overflow.

    Sig[3].Name=Fault Module Name
    Sig[3].Value=USER32.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=10.0.17134.1
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=6813b639
    Sig[6].Name=Exception Code
    Sig[6].Value=c000041d
    Sig[7].Name=Exception Offset
    Sig[7].Value=00026d1b

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