CyberCafePro Support Guide - Internet cafe software

Written by Kevin Klimack | Former CyberCafePro Owner and SEO Specialist

This is a 2 part guide to help with setting up an internet cafe. CyberCafePro is software for internet cafe, cyber cafe , and timed computer businesses.

If you have questions on anything that may not be covered in this guide please contact me.

Introducing the new CyberCafePro Support forums at ICS! Opened April 24, 2017!

Go to the ICS CyberCafePro Forums!

Last Updated: April 24, 2017

CyberCafePro Discount and Reservations System

CyberCafePro Internet cafe software (also known as cyber cafe software) is a free internet cafe management tool designed to act as a point of sale and security app. There is no charge for any aspect of CyberCafePro. CyberCafePro should meets your needs if you have an Internet cafe, cyber cafe, library, community center with computer or really any timed business.

This article is Step 1 in a setup strategy to help you cover all aspects and get the most out of CyberCafePro. Each page will have a button at the bottom to help you move to the next step with little effort.

CCP (CyberCafePro) is compatible with Windows XP, Vista, Windows 7, Windows 8 and Windows 10. You should have at least the following specs for your hardware.

Hardware Requirements: RAM XP: 512Mb, Vista: 1 GB, Windows 7: 1 GB, Windows 8 & Windows 10: 2 GB

Operating Systems: Windows 2000, XP, Vista, Windows 7, Windows 8, Windows

You will needWindows Admin level access to install CyberCafePro. If you wish to run the CyberCafePro Client you will need an alternate Windows account as well as a Windows Admin account to run the Client with a lower permissions level.

MCS can run under admin level or lower user level.

You cannot run the CyberCafePro Server (aka CyberCafePro Main Control Station) on the same computer as the CyberCafePro Client.

How to Install the CyberCafePro Server

To get started installing CyberCafePro you do need a Windows Admin account.

Ok, let’s get started… this part is very easy. I am guessing you have already downloaded CyberCafePro but if you haven’t visit the CyberCafePro Downloads page to download the CyberCafePro Server.

The download and install are pretty straight forward. Typing this procedure out will be painfully boring for everyone so I created it on video. Click below to see how to install CyberCafePro Server.

The example in the video is installed on Windows 10. The URL in the video is here

After you have completed the steps in the YouTube video above you will be ready to use CyberCafePro Internet cafe software. It is not necessary to setup the CyberCafePro Client right-away. You will see a banner appear on the CyberCafePro promoting the Client software but you can ignore it until your server is setup.

CyberCafePro Internet cafe software is a great solution to run your cyber cafe. It is older but it is also stable.

To be clear, I am not an employee of CyberCafePro but I worked with the company for 15 years (and even owned CyberCafePro for 2 years) . There is nobody on the planet that knows CyberCafePro or cyber cafe software like I do.

This guide is intended to make your life as a CyberCafePro user easier. The software is older (and not likely to be updated) but it what is there works very well. It does not have the complicated setup like it’s competitors such as Smartlaunch and Handy Cafe.

My goal is to help you get the most out of CyberCafePro cyber cafe software and also boost your profits. You can maximize security and procedure in seconds to help make your internet cafe or game center far more profitable.

System Requirements

CyberCafePro Internet cafe timer software (also known as cyber cafe software) is a free internet cafe management tool designed to act as a point of sale and security app. There is no charge for any aspect of CyberCafePro. CyberCafePro should meet your needs if you have an Internet cafe, cyber cafe, library, community center with computer or really any timed business.

CyberCafePro does take control over your browser when the Client is enabled. This is the trade off for it being free.

TAKE CONTROL OF YOUR HOME PAGE IN CYBERCAFEPRO! Do you want a hack to by-pass CyberCafePro’s home page control feature. Sign up for my email list and I will tell you how!

CCP (CyberCafePro) is compatible with Windows XP, Vista, Windows 7, Windows 8 and Windows 10. You should have at least the following specs for your hardware.

Hardware Requirements: RAM XP: 512Mb, Vista: 1 GB, Windows 7: 1 GB, Windows 8 & Windows 10: 2 GB

Operating Systems: Windows 2000, XP, Vista, Windows 7, Windows 8, Windows

You will need Windows Admin level access to install CyberCafePro. If you wish to run the CyberCafePro Client you will need an alternate Windows account as well as a Windows Admin account to run the Client with a lower permissions level.

MCS can run under admin level or lower user level.

You cannot run the CyberCafePro Server (aka CyberCafePro Main Control Station) on the same computer as the CyberCafePro Client.

How to Install the CyberCafePro Server

To get started installing CyberCafePro you do need a Windows Admin account.

OK, let’s get started… this part is very easy. I am guessing you have already downloaded CyberCafePro but if you haven’t visit the CyberCafePro Downloads page to download the CyberCafePro Server.

The download and install are pretty straight forward. Typing this procedure out will be painfully boring for everyone so I created it on video. Click below to see how to install CyberCafePro Server.

The example in the video is installed on Windows 10. The URL in the video is here

After you have completed the steps in the YouTube video above you will be ready to use CyberCafePro Internet cafe software. It is not necessary to setup the CyberCafePro Client right-away. You will see a banner appear on the CyberCafePro promoting the Client software but you can ignore it until your server is setup.

CyberCafePro Client Install Promo

Create the Admin Employee in CyberCafePro

Employee setup is one of the most important aspects of CyberCafePro free internet cafe software. It is very important. It is very important because this control what each individual employee can do in your business. You will need to make the decision on how much access you will give your people based on how much trust you have in them.

After the install is done you are able to enter the Admin section without entering a username and password.  This may seem tempting to not change for ease, but it is a large security problem.  Make sure to setup an Admin employee as soon as you can.

To get get started navigate to the CyberCafePro Server Admin / Setup / Employees..

In the Employees box, click “Add” to create a new employee or select an existing employee and click “Edit”.

Add an Employee to CyberCafePro

Add an Employee

1. Click the “Add” button on the “Employees” setup window.

2. Choose to add from a template. If you have not added an employee yet you should add an “Administrator..” employee first. This will be the employee level that controls all other levels.  This should be reserved for only the most trusted employees.

CyberCafePro Employee Template

All templates are setup based on security level that are common in timed locations. You should review each template to ensure it is suitable for you but through my experience they are a good start.

3. Add the personal information of the employee to “Add / Edit Employee” screen. The windows give you quick access to all your employee information.

CyberCafePro Employee Information

4. Click “OK” to save.

Copy the Permissions from Another User

As more employees are setup, Area 3 allows the administrator to copy the permission of a user which was setup earlier. This saves time and ensures all the employees are setup properly.

When creating another employee profile, you can select the template employee from the Copy settings from pull-down menu and click the Copy button to duplicate all the settings from one employee to another. If necessary, you can then make individual edits to the copied employee and then click OK to save.

Edit an Employee

In the “Employees” window you can edit an exiting user. Click on the account you need to change, then click “Edit”.  The edit window uses the same setting as the initial setup process.  CyberCafePro kept it easy.

Edit CyberCafePro Employees

CyberCafePro Pricing Setup

CyberCafePro’s most important and powerful feature is the multiple ways you can setup pricing in your cafe or location. This internet cafe software gives you the option to sell your PC time ahead of time or after the person is done with the computer.

There is also a large array of pricing options within the pricing option but luckily the setup makes it easy to setup the basics and then dive into the complex areas later.

CyberCafePro Pricing Setup

This is the simplest of all the pricing modes. The person walks into your location and sits at one of your CyberCafePro Client Stations. After the person is done doing what they want on the internet, he/she approaches the front desk and pays the bill. This is obviously not the best way to ensure you are always paid, but it may be what your location uses or needs.

Timecode Mode

Timecode mode is a prepaid method of payment designed to give the customer a quick may of getting on the computer while ensuring you get paid.  The timecode is a minimum 5 digit alpha-numeric code which is stored on the CyberCafePro Server.  The client station and the server station constantly talk to one another to make sure the code is updated.

As an example, if a customer buys an hour code and then logs out after 20 minute, that person can return for another 40 minutes.  There are many options such as expiry dates which can ensure the pay structure is exactly as you want.

Account Mode

Account mode is pretty much identical to Timecodes but the prepaid time is attached to a username and password.  This is great to promote return business or to setup a membership program for discounted rates.

In the video below I run through the basics of setting up your pricing structure.  It shows examples of how to setup both Play & Pay and Timecode modes.  Enjoy!

This video show you how to setup a User Account in CyberCafePro. This method is great to promote return business!

CyberCafePro Timecode Mode and Account Mode Setup

The most popular method of charging customers in an Internet cafe or timed business is pre-paid.  This method ensures the owner get paid for the time the customer uses.  CyberCafePro gives 2 option to pre-charge customers.  Timecode mode and Account mode.

To setup your options for the Timecodes and accounts you will need to login to the CyberCafePro admin account.  This is a core setting so as an owner please ensure only your trusted employees have access to this area.

Navigate to CyberCafePro Server > Admin > Setup > Accounts/Codes..

Account Timecode Setup

The “Accounts/Timecodes Setup” windows allows the administrator in the cyber cafe to setup the following:

  1. Define the length of the Timecodes – You can choose the length of each time code you issue to the customers appears to be.
  2. The Default time when creating Accounts/Timecodes – Choose how the default time when your employee needs to generate a timecode or account for a customer.
  3. Allow Timecode Merging – Decide if a customer can take 2 or more timecodes and merge them into a single code.
  4. Define the Amount of Time when a User logs in – Subtract time when a session starts to avoid quick logins.
  5. Allow Overtime Mode? – Can the user’s session continue past the purchase time.
  6. Deduct time for printing – Choose how much time is deducted for each print job.
  7. Allow the user to modify his/her personal information from the client screen – This allows the customer to adjust their own personal information that appears in the user account.

Setting the correct options is an important step in your setup process.  The correct options will make sure your location is setup to charge exactly how you want.  To see the setup and get tips on what each feature does, please watch the video below.  Enjoy!

How to Prevent Time Theft in CyberCafePro?

CyberCafePro is a very secure software package but unfortunately it has to play within the restriction and rules of the operating system.  This can cause security holes but luckily this security hole is very easy to fix.  Many of the customers who look to steal time know this trick.

I call it Time Stealing when a customer is able to use the Internet while not being deducted time or being charged.  The only known method of doing this is by accessing the Internet through a program that runs at the Windows Startup.  CyberCafePro closes all programs at the end of a Client session unless it is seen as an essential program which started with Windows.

The solution… do not start any programs with Windows except your security programs such as an Anti-Virus program.  Programs such as Skype etc. that have an option to “Start with Windows” or something similar.

Skype Start with Windows

Make sure to go through your programs which are installed on the CyberCafePro Clients to ensure none start with Windows.  You can instead have a button in the CyberCafePro Launchpad to start these programs.  Doing this simple step will close the Time Stealing hole and maximize your profits.

Skype is mentioned in this article but is obviously not the only program which has this very handy functionality.  It saves the average PC user a bunch of time everyday as the program is ready to go after a restart.  Cyber cafe owners look to restrict the access unless time is purchased which makes starting with Windows a hassle.  Luckily it is a simple fix.

Allow or Restrict Internet Access in CyberCafePro?

Some locations such as community centers do not always want the users to be able to access the Internet from the public access station. CyberCafePro allows a few ways to disable access to the Internet.

Disable Access to Specific Types of Accounts

CyberCafePro allows the Admin to choose what an account type can access (ex User Accounts, Timecodes, or Play and Pay). In each type you can choose to enable/disable:

  • If the account type is enabled (when disabled the option will not appear to the employee)
  • Desktop Access (use with caution)
  • Internet Access
  • Launchpad

CyberCafePro Location Configuration

Our focus here is on the Internet Access option in Area 2. If you wish to disable Internet Access to the entire location, you can simply uncheck all the boxes under the Internet Access category. You can also choose to allow User Accounts to have access but not Timecode users. There is several scenarios.

Decide Internet Access for Each User Account

CyberCafePro Internet cafe software allows the employee to decide if a specific User Account should have Internet access. You can enable or disable Internet access in the Account properties of each account.

CyberCafePro Allow Internet Access

Look to area 5 where you create/add an account. Choose No Internet Access if you wish to disable access for that specific user.

Configuring the CyberCafePro Server

Only an employee with proper permissions defined in the Employee Setup form can set up or alter the configuration of the CyberCafePro Internet cafe software server. Your center must have at least one employee with administrative access rights. For more information on permissions, see Setting Up Your Admin Employee.

Accessing the Store Configuration Panel

Navigation: Admin icon > System Settings > Store Configuration
To begin configuring the MCS Server:

  1. Click the Admin icon at the top right hand corner of the Main Control Station console.
  2. Click System Settings to expand the menu.
  3. Select the Store Configuration menu item.

Using the Location Configuration Panel

The Location Configuration panel lets you set up Server language, store name, and several key operation settings in section #2 .

Location Configuration Screen in CyberCafePro

MCS Server Language

During the Installation, you may choose from 3 recently and professionally localized languages for CyberCafePro 6: English, Spanish or Portuguese. That choice during the Installation will automatically set both the MCS and Clients to that language chosen:

Store Location

Your location store name should be populated automatically from your prior CyberCafePro Registration wizard.

Other Operational Settings

In section 2 in the Store Configuration, you can enable (or disable by clearing the check box): Timecodes and Play & Pay; Desktop Access (an improved customer experience), Internet Access (in case you wish to use, for example, Timecodes for a cheaper gaming or desktop-only access); and Launch Pad (which provides the users a quick launch of all applications, as you have organized them versus having to find them via the Start button).

All CyberCafePro locations are by default enabled to offer User Accounts.

The Accounts icon

If only User Accounts are enabled, then just the Accounts icon displays in the Admin screen. If both User Accounts and Timecodes are enabled, then both Timecodes and Accounts icons display in the Admin screen.

The Timecodes icon

Timecodes are alphanumeric anonymous prepaid time payments, used for logging on to Clients.

Pay & Play icon

If Play & Pay Mode is enabled on a Client computer, after clicking Start, the customer will be taken directly to the Desktop (without any logon process).

Otherwise, the customer is given a choice of either Timecode (except for Telecentres) or User Account logon types.

Desktop Access and Internet Access

You can also safely select (by checking the optional boxes in Location Configuration) to offer:

Desktop Access for all Customers (generally preferred and appreciated but more dangerous)

Internet Access (usually the default is enabled); and

Launch Pad for convenient shortcut navigation to games and/or popular applications that would (if enabled) appear on all Client Computer Desktops.

Note: By disabling Internet Access under Timecodes, you could choose to offer discounted pricing for desktop applications only (e.g. games, Office), where no bandwidth expense would be incurred.

Setting up the Store Configuration

Click OK when you are done setting up the store configuration.

Point-of-Sales Items and How to Set Them Up!

To add a product to your POS:

In the POS Items Setup box, select a button displaying ‘Empty’. The product configuration fields appear on the right-hand side. In the first field, enter a name for the tab group Category.

How to Setup a POS Button?

Enter a name for the product. Select Enabled if the item is to be sold and visible for ordering from the Client computers; otherwise, if the item should not be accessible or is temporarily discontinued, select Hide from Client computers instead.

Tip: Adding the COGS (cost of Goods Sold): This feature was part of the old CyberCafePro online and is useless to locations now.

Setting the POS Item Button Background Color

To set the POS item button background color:

Click Icon to choose an icon from a set of options; if you don’t find one that is useful, the item name will display on the button instead.

Set the price and choose which taxes apply for this item.

Note: If no taxes have been set up as discussed later in this document, no taxes will show up here.

Optionally, set stock levels and warning levels for this item, if needed.

Optionally, scan in the barcode for this item by clicking Scan Item and scanning the product bar code.

Click OK.

Click the button below see the next step in your setup.

Using the POS Matrix

The POS Item matrix is a very handy way to see your entire POS and inventory in a nice neat package.  You can use this “matrix” to view stock levels, change prices quickly, or even print out a summary of what inventory you have in your location.  It is a quicker method of viewing and editing individual product or many at one time.

To define POS products in more detail, click the List button at the bottom of the POS Items Setup box.

Click the List button to get to the POS Item Matrix

The POS Item Matrix box then opens.

POS Item Matrix

Stock Level and Warning Levels

The POS Items Matrix list lets you enter a stock level (number of product items in stock currently) and a warning level value (when to contact your supplier if your stock level reaches that value) – an easier way than entering the same data for each and every POS button setup.

SKU & COGS

You can also enter a SKU (Stock Keeping Unit) used as a product reference, unique to your business, when a bar code is not available. enforces a positive COG (Cost of Goods) value for each item.

The COG value represents your purchase price for the product item.

Note: The COG value must be by sold unit. If you buy a pack of 100 CDs from your wholesaler and intend to sell these CDs individually, your COG value is /100 = .

TIP: You can also either print or export the POS Items Matrix List for review and/or proofing purposes.

 Go to Part 2 of the CyberCafePro Support Guide

25 comments on “CyberCafePro Support Guide

  1. Im using this software in my cafe but people hack its client terminal (or terminate the client software) by using process explorer software, and use PC directly.

  2. Is there any particular cash drawers or receipt printers that work best with the CCP POS system? And does it work better as a touch screen or with a mouse?

    1. I have heard of many using star printers but any should work.
      CyberCafePro is designed for both mouse and touch screen. The buttons were made above standard POS sizing for touch screens.

  3. hi i recently started a cyber,trying to figure out how i can install more apps on my client side machines to be accessed by users.
    help will be highly appreciated.

  4. am still new in this field of CCP. After a three weeks installation, i realize yesterday 8th june 2017 that my system server based computer could not connects internet to the rest of the clients or workstations, what do i do? kindly assist

  5. Hi Kelvin, i am still using the cybercafepro 5 and i have over 200 account users. Since the ccp 6 does not support the database of ccp5, what is the way forward if i want to change to ccp6 and still maintain my old database?

    1. If you are going to stick with CyberCafePro I would stay with CyberCafePro 5. There won’t be much in the upgrade that will benefit you since OneRoof made the changes for the OneRoof reporting feature which has been discontinued.

  6. Hi sir. its my first time using the Cybercafe Pro 6 and i just want to ask.
    how can i change my database password???
    i can’t access to my database because its looking for a valid password

  7. please help, when i need to delete a sale transaction in the receipt, it still shows in sales statistics.. but in
    but in sales report, its already deleted..
    is there anyone who experience this?

    how can i delete a sale transaction in sales statistics? (the one with the pie chart) thank!!

  8. Hi,
    Thank you for this wonderful video but sir i do have a problem. I have just installed the saver and the client but the only problem i have is that when client sign into the cmputer they cannot see desktop icons. But with my admin account i am able to see all desktop icons on customer on the client computer. How can i fix this sir? ANY HELP WOULD BE GREATLY APPRECIATED. Reach me persistentmer@gmail.com.

    Thank You

  9. hi am having problem in setting up my client station it can’t connect to the main control i have tried and tried please need your help

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