CyberCafePro FAQ - Frequently Asked Questions

CyberCafePro Does NOT Work with Windows 10

The short answer is... No. CyberCafePro is no longer in development and has not been updated with Windows 10 changes. You will experience black screens and will need to reset out of CyberCafePro.

Microsoft recently took Windows 7 out of support which has caused many cyber cafe owners to upgrade to Windows 10. I have had many reports of CCP not working with Windows 10's recent versions. If this has affected you then it may be time for you to update to a more current system such as Smartlaunch Esports Center software game center management software.

If this has affected you then it may be time for you to update to a more current system such as Smartlaunch Esports Center software game center management software.

Set Your Master Password

CyberCafePro internet cafe software is equipped with a "Master Password".  This password is used when the client computer is no longer connected to your network.  If a customer unplugs the network cable, the master password ensures your system is safe.

This password is crucial to the operation of your location. Change the password to ensure nobody acceses your client stations when you have not given them permission.

How to Set the Master Password

Path: File Menu> Admin> Setup> Client Settings..

The location to set the Master Password for CyberCafePro cyber cafe software is towards the bottom right-hand corner.  This area is marked Area "3" under the "Security" tab.

Disable Hard Drives in the CyberCafePro Clients

In CyberCafePro you can disable/block drives or enable drive easily. This is an essential security measure to protect your stations.

In most case owners of cyber cafe locations do not want a user to be able to access the hard drives ex. C: . Allowing access to the hard drives gives your user the ability to edit files and have open use of the entire computer.

Path: CyberCafePro Server > Admin > Setup > Client Settings..

To block a hard drive from a customer you can simply check the box next to the drive letter in the "disable drives" area.  This will ensure the customer cannot access that drive on that Client machine.

The client computer will need to be rebooted for the changes to take effect. You can right-click the Client icon on the CyberCafePro Server desktop, then choose "Reboot".

Click the button below see the next step in your setup of CyberCafePro.

Enable Desktop Access

It is possible in CyberCafePro to give your users access to your Windows Desktop and not use the CyberCafePro Launch Pad.

Allowing desktop access in the same as allowing your customer into your Windows operating system. The user will have access to all aspects of the operating system that a user would have outside of CyberCafePro. It is recommended that desktop access is only given to users you trust.

1. Login as an admin user into the CyberCafePro Server.

2. Go to the "Admin" section.

3. Go to the "System Settings" area.

4. Click "Location Configuration..."

5. To give your users you must uncheck the "Launch Pad" option and check the "Desktop Access" option under the Pricing option(s) your business is using.

Lost Connection or a Black Icon

A black icon on the CyberCafePro Desktop usually means the connection is either not active or it has changed.

Often when a router flakes out or a new piece of hardware on your network is added, you will find the connections for CyberCafePro no longer work. Why? The answer is because the connection parameters were saved in CCP and now they are different. The connections are looking for the old setting and Client info when they no longer exist.

Fixing this is usually very easy:

1. Login to the CyberCafePro Server using an account with Admin privileges.

2. Right Click on the icon which will not connect. It will be black in color.

3. Choose to "Delete" the icon.

4. The connection should appear again in the top row of icons if the Client in on.

Drag the icon back down to the desktop area to make the connection permanent. If you do not, the connection and all of the setting you change will reset everytime you start CyberCafePro internet cafe software.

Enable Right-Click

Some owners prefer that the right-click option in their Internet cafe not be active. For these owners CyberCafePro Internet cafe software has given the option to disable the "Context menu" or right-click option.

Use the guide below to learn how to enable or disable the "Context menu".

1. To disable the context menu, go to the CyberCafePro Server Admin > Setup.. > Clients Settings.. .

2. In Area #2 click the "Internet Explorer" tab.

3. Choose "Disable Context menu (right-click)" to not allow right-click options while CyberCafePro cyber cafe software is running.

4. Click "OK" to exit.

Currency Setting

CyberCafePro internet cafe software reflects the settings for currency in your Windows Operating System.

CyberCafePro can use any currency. The entire currency settings used by CyberCafePro is based on your Windows operating system settings. For example: If your Windows 7 is set to Euros, CyberCafePro will be set to Euros.

Enable Timecode Mode

Timecode mode is not enabled by default on certain installations depending on the pricing you setup in the "Setup Wizard". Don't worry, it is very easy to enable timecodes.

1. Login as an admin user into the CyberCafePro Server.

2. Go to the "Admin" section.

3. Go to the "System Settings" area. 4. Click "Location Configuration..."

5. To be able to see the timecodes area in the admin check the "Enabled" box next to "Timecodes". Press "OK".

Error -2147

Error -2147... is a common error in CyberCafePro usually created by improper shutdowns of the CyberCafePro Server (MCS) or by power outages. Don't worry this error is easy to fix with a few simple steps.

The improper shutdown has caused the database in CyberCafePro to become corrupted.

The CyberCafePro 6 database can be found in the default location:

C:Program Files (x86)CyberCafePro ServerDB .

CyberCafePro creates backup database on your behalf at C:Program Files (x86)CyberCafePro ServerDBBackupsstartup

Does CCP work with Thin Clients

To make a long story short, CyberCafePro does not work with thin clients or Virtual machines.  Do not waste your time trying as they are not supported.  There have been a few who have claimed to have made CyberCafePro work with thin clients but I have not heard back from those people in a long time.  If you are one of them, comment below and tell us how you are doing it!

The major issue comes in when you reboot or close your virtual machine.  CyberCafePro does not retain the IP settings of a thin client or VM which means the owner must set them each time.  That is a hassle!  This means going into the CyberCafePro Client to search for the Server after deleting the Client icon on the CyberCafePro Server desktop.

There are more issues involved with not using real computers with CyberCafePro but since it is not supported there, I will not bother supporting it here.

CyberCafePro user Faisel recently asked a question about hiding the CyberCafePro timer while customers have full screen programs running.

how can i hide the client timer , its not going hidden and customer can not play games because they always click on it while playing
how can i make it behind the game play screen

Full screen program are usually games used for single play and in eSports.  It is essential for the gamer to have full use of the screen and to make sure that no interruptions occur while playing.  If the CyberCafePro timer bar (Floating Information Window or FIW) and the game are fighting for full screen supremacy then the user can become very annoyed!

We do not want that!

Let's fix the problem.  Fortunately there is 2 different options for fixing the floating information window getting in the way.

Disable Floating Information Window

CyberCafePro is equipped with a setting to remove the floating bar from all client sessions.  It is as easy as checking a box.

Go to the CyberCafePro Server Admin area > Setup > Client Settings..

Next click on the System Settings tab.

Un-check the option to Enable floating information window.  Removing the check will disable the Floating bar for all the client you selected... most likely all by default.  Problem Solved!

But what if you don't want the Floating Time Window totally gone?

Disable the FIW for Single Programs

You can disable the floating information window directly in the CyberCafePro for each program you setup in your LAN center or location.  This give you much more control and help to make your end-user experience better.

To disable an individual FIW you need to go to the CyberCafePro Client Admin.

Choose Launchpad Setup.. in the Administration Screen.

Click the Show Advanced Options as shown in the image below.  It is possible you set this to be always open so you may need to skip this step.

Next, go to the tab near the top where your program sits.  In this example I am going to use the default image.  The super recent example of Fifa 10.  I think the folks at CyberCafePro need to update that!

Anyways... once you choose the program check the 2 boxes as shown below.

1. Disable Taskbar always on-top functionality

Fifa Program Example

If you follow these steps you should see no floating information window.